If something related to your service or treatment has remained unclear, first contact Orton’s patient contact person, who will help you find out how and to which unit your feedback will be forwarded.
Orton’s patient contact person
E-mail: potilasasiat@orton.fi (contact requests, inquiries)
Service hours: Tuesdays 10-11 am and Thursdays 9-10 am.
Phone: +358 40 626 0135
Secured email: https://www.turvaposti.fi/viesti/potilasasiat@orton.fi (messages containing confidential information, such as personal or health information, should be sent via secured email.
Social services and patient ombudsperson
Patient advocate activities at private service providers have ended and moved to welfare areas on January 1, 2024. At the same time, the title has changed to social services and patient ombudsperson.
If you need advice about your rights in social and health care, you can contact the City of Helsinki’s social and patient affairs officer: 09 3104 3355 Mon-Thu 9 am-11 am.
See detailed instructions and contact information for the patient affairs representatives of the City of Helsinki: www.hel.fi/social-services-and-patient-ombudperson.