In order for you to be able to handle your affairs at Orton as smoothly as possible, we have collected all instructions concerning patient rights as well as all forms on this page.
Below you will find information as follows:
1) Patient affairs and patient ombudsperson
2) Content, review and sharing of patient documents
3) Requirement to rectify patient data
4) Request to review log data
5) Request for clarification on the processing of patient data
6) Power of attorney for acting on behalf of another person
7) Assessment of a minor’s decision-making capacity
8) Permission to access your patient data
9) Processing and data protection of your data
10) Orton’s personal data registers
11) Notification of content on the Orton website
12) Objections
1. Patient affairs
Patient contact person and patient ombudsperson
If you are still unsure about anything concerning your treatment, or if you would like to provide feedback on your treatment at Orton, please contact the Orton patient contact person.
If you need advice regarding your rights in social services and health care, you can contact the social services and patient ombudsperson in the City of Helsinki.
See contact information and detailed instructions
2. Content, review and sharing of patient documents
Patient records refer to documents used in a patient’s care and treatment. They contain personal information and information related to the patient’s health status. You have the right to know what personal data is held about you and for what purpose it has been collected.
You can view your information through Omakanta.fi.
You can request matters related to your patient records from Orton electronically: Patient Records Request Form.
You may also request and collect the documents in person at Orton. In this case, your identity must be verified with a valid photo ID. If a patient wishes to authorize another person to collect the documents on their behalf, the person collecting them must present a signed power of attorney. The authorized person must also verify their identity with a valid photo ID.
Patient Records Request Form (PDF)
You may access your information free of charge once per year. After that, a fee of €25 per delivery will be charged for copies of records and/or repeated document deliveries. Payment is made using the invoice enclosed with the delivery. Any deliveries sent outside Finland will be priced separately.
3. Requirement to rectify patient data
You have the right to request the rectification of inaccurate information concerning you or the completion of incomplete information in the patient information system. A healthcare professional will review the request together with the Chief Medical Officer and assess whether there are grounds for the requested changes.
You also have the right to request the deletion of your personal data. However, please note that our operations are governed by several specific laws, and we cannot delete information if there is a statutory obligation to retain it. Long retention periods for personal data safeguard the rights of both patients and Orton.
You can submit a request for rectification or deletion electronically: Demand for Rectification
You may also submit your request in person and in free-form format to Orton’s patient liaison contact. Please bring a valid photo ID.
Postal address for correction requests:
Patient Affairs, Orton Oy
Tenholantie 10
00280 Helsinki
Finland
4. Request to review log data
If you wish, you have the right to know who has accessed your personal data. However, access log information may not be disclosed if providing it could pose a serious risk to the health of the patient or to the rights of another person. In addition, you are generally not entitled to receive access log information that is more than two years old unless there is a specific reason for doing so.
You can request this information electronically: Electronic Access Log Information Request.
You may also submit a request in free-form format or by using a PDF form: Access Log Information Request (PDF).
If you submit your request in person at Orton, please bring a valid photo ID.
Requests for access log information are processed as information requests. No separate investigation or report will be prepared on the basis of the request.
5. Request for clarification on the processing of patient data
If, based on the access log information you have reviewed, you suspect that your personal data has been processed improperly, you have the right to submit a written request for clarification.
You can submit a request for clarification electronically: Request for Clarification Regarding the Processing of Patient Data.
You may also submit a request in free-form format or by using a PDF form: Request for Clarification Regarding the Processing of Patient Data (PDF).
If you submit your request to Orton in person, please bring a valid photo ID.
The request must include the grounds and any known facts on which the request for clarification is based.
6. Power of attorney for acting on behalf of another person
If it is difficult for you to handle matters in person at Orton, you may authorize another person to act on your behalf by granting them a power of attorney.
Authorization must be provided electronically: Electronic Power of Attorney for Acting on Behalf of Someone Else.
The electronic form must be completed and electronically signed by the person granting the authorization.
You may also submit a power of attorney to Orton in person. In this case, the authorization may be provided as a free-form power of attorney or by using a PDF form: Power of Attorney for Acting on Behalf of Someone Else (PDF).
If you submit the request to Orton in person, please bring a valid photo ID.
7. Assessment of a minor’s decision-making capacity
If you are under 18 years of age:
A health care professional will assess your ability to make decisions concerning affairs related to your treatment and, if you are considered capable of making decisions, you can decide whether your guardian is able to see the information related to your affairs. The assessment will be done separately for each visit.
Guardian:
You can take care of the affairs of your minor in health care and request to access the minor’s patient documents and receive a copy of them, unless the disclosure of the data has been prohibited by the decision-making minor. As a guardian, you have the right to act on behalf of a minor on the basis of the guardianship.
8. Permission to access your patient data
In order for us to be able to provide you with safe and timely care of good quality, we hope that you give permission to use your patient data before you arrive at Orton by going to Omakanta.fi and selecting the ”Tietojen käytön hallinta” section (Management of Data Use).
If you have not given your permission or are unable to do so via MyKanta, you can also give Orton permission to use your information by using the form Permission to share medical records.
9. Processing and data protection of your data
Data protection means the protection of privacy when processing personal data.
Patient information and information about the use of medical services are, in principle, considered confidential information. A health care professional may not, without the written consent of the patient or their legal representative, provide information contained in medical records to third parties.
10. Orton’s personal data registers
We collect personal data in registries whose purpose and content are described in the Privacy statements. If you suspect that your data has been processed in violation of the data protection legislation, you can contact Orton’s data protection officer.
11. Notification of content on the Orton website
If you encounter content on Orton’s website that you believe may be unlawful, please report it to the service provider. The service provider is obliged to investigate the matter.
Please submit your report by email to viestinta@orton.fi.
12. Making an objection
A patient who is dissatisfied with their healthcare, medical treatment, or a related matter has the right to submit an objection to the person responsible for the healthcare unit (Act on the Status and Rights of Patients 785/1992, Section 10).
You can submit a complaint electronically: Objection Concerning Care or Treatment.
You may also submit a complaint in free-form format or by using a PDF form: Objection Concerning Care or Treatment (PDF).
If you submit your complaint to Orton in person, please bring a valid photo ID.